Someone to call when something stops working. Our engineers are in Malta, they know your setup, and you are not explaining it again from scratch every time.
How it works
You contact the helpdesk — phone or email, whichever is quicker for you. Most problems are dealt with remotely while you are still on the line. Where they cannot be, we come to you. Response and cover hours are agreed with you when the contract is set up, so you know what you are getting rather than hoping.
What we deal with
- Desktops, laptops and the equipment people actually call about
- Email and Microsoft 365 or Google Workspace accounts
- Printers, phones and the network they sit on
- Servers, where you have them on site
- New starters and leavers — accounts created properly, and closed properly
Who this suits
Businesses with no in-house IT who need a number to call, and businesses that do have someone technical who needs cover for holidays, out-of-hours and the jobs one person should not be doing alone.
Where it stops
Support is reactive by definition: we are excellent at fixing what broke, but we are only involved once it has. If you would prefer fewer failures in the first place, that is Managed IT Services — the same team, watching continuously instead of waiting for the phone.
Choosing the right service
- IT Support (this page)
- Something breaks, you call us. Good if you have someone in-house, or very little going wrong.
- Managed IT Services
- We watch and maintain your systems continuously, so that less goes wrong in the first place.
- IT Outsourcing
- We are your IT department: the day-to-day, plus budgets, suppliers and what to do next.
Enquire about IT Support
Tell us how many people you have and what you are running, and we will set out what cover would involve.
Call (+356) 27221629 or submit an enquiry.