Junior IT Support Agent


Vianet is a managed services and cloud solutions provider. We assist organisations in realising their full potential by ensuring that all IT systems and procedures are in place in order to ensure efficient and smooth-running operations.  

The company provides comprehensive IT solutions to a multitude of business sectors. Our commitment to high level customer service and reliable support, and dedicated workforce have seen our company grow and our satisfied-clients list expand. 

Vianet is currently looking to employ a full-time Junior IT Support Agent. 

Job Description:

Position Overview: We are seeking a motivated and detail-oriented Junior IT Support Agent to join our dynamic IT support team. As a Junior IT Support Agent, you will be responsible for providing support to end-users, assisting with a variety of technical issues ranging from hardware and software problems to network configurations. The ideal candidate will possess excellent communication skills, a passion for technology, and a strong desire to learn and grow within the IT field.

Responsibilities include: 

  1. Troubleshooting ICT systems, including investigating, and finding solutions for problems on clients’ PCs and networks. 
  2. Respond to incoming support requests through various channels (phone, email, ticketing system) and provide timely and effective solutions.
  3. Diagnose and troubleshoot hardware and software problems on end-user devices, including desktops, laptops, printers, and mobile devices.
  4. Providing technical support at clients’ premises. 
  5. Providing remote support to clients. 
  6. Microsoft 365 suite and SharePoint Online Support
  7. Performing system administration tasks on client’s systems 


  1. Collaborate with other IT support team members to escalate and resolve complex issues promptly.
  2. Work closely with the IT team to implement and enforce IT policies and procedures.


  1. Educational background in Information Technology, or a related field.
  2. Basic understanding of IT principles, hardware, software, and networking concepts.
  3. Strong problem-solving and analytical skills.
  4. Excellent communication and interpersonal skills.
  5. Customer-focused with a positive attitude and a commitment to delivering quality support.
  6. Ability to work independently and collaboratively within a team.
  7. Willingness to learn and adapt to new technologies and methodologies.
  8. Knowledge of troubleshooting tools and techniques.
An attractive salary including benefits is being offered to the right candidate. You will also have the opportunity for career growth and development.

Join our esteemed team and dive into a professional journey where you’ll have the privilege of working with state-of-the-art, industry-standard technologies. Unlock the doors to a gratifying career that goes beyond merely keeping up with industry trends — here, you actively contribute to supporting our exceptional clients.

If you possess a genuine passion for ICT and aspire to be part of an awesome team making a meaningful impact on the local IT sector through top-tier service and outstanding customer care, seize the opportunity now. Elevate your career by sending your CV to [email protected]

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