About Us: Vianet is a managed services and cloud solutions provider. We assist organisations in realising their full potential by ensuring that all IT systems and procedures are in place for efficient and smooth-running operations. Our commitment to high-level customer service, reliable support, and a dedicated workforce has seen our company grow and our satisfied-clients list expand.
Position Overview: Are you passionate about IT and eager to kickstart your career in a fast-paced, ever-evolving industry? If so, we have the perfect opportunity for you! Vianet is currently looking to employ a full-time Junior IT Support Agent to join our dynamic IT support team. As a Junior IT Support Agent, you will be responsible for providing support to end-users, assisting with a variety of technical issues ranging from hardware and software problems to network configurations. The ideal candidate will possess excellent communication skills, a passion for technology, and a strong desire to learn and grow within the IT field.
Responsibilities:
- Troubleshoot ICT systems, including investigating and finding solutions for problems on clients’ PCs and networks.
- Respond to incoming support requests through various channels (phone, email, ticketing system) and provide timely and effective solutions.
- Diagnose and troubleshoot hardware and software problems on end-user devices, including desktops, laptops, printers, and mobile devices.
- Provide technical support at clients’ premises and remotely.
- Support Microsoft 365 suite and SharePoint Online.
Collaboration:
- Collaborate with other IT support team members to escalate and resolve complex issues promptly.
- Work closely with the IT team to implement and enforce IT policies and procedures.
- Ability to work independently and collaboratively within a team.
Requirements and Qualifications:
- Educational background in Information Technology or a related field.
- Basic understanding of IT principles, hardware, software, and networking concepts.
- Strong problem-solving and analytical skills.
- Excellent communication and interpersonal skills.
- Customer-focused with a positive attitude and a commitment to delivering quality support.
- Willingness to learn and adapt to new technologies and methodologies.
- Knowledge of troubleshooting tools and techniques.
Why Join Us?
- Dynamic Work Environment: No two days are the same! You’ll be constantly learning and facing new challenges.
- Career Growth: We believe in nurturing talent and providing opportunities for growth within the company.
- Passionate Team: Work alongside a team of dedicated professionals who are passionate about IT and innovation.
- Cutting-Edge Technologies: Gain hands-on experience with the latest technologies in the industry.
- Attractive Salary and Benefits: An attractive salary including benefits is being offered to the right candidate.
Join our esteemed team and dive into a professional journey where you’ll have the privilege of working with state-of-the-art, industry-standard technologies. Unlock the doors to a gratifying career that goes beyond merely keeping up with industry trends — here, you actively contribute to supporting our exceptional clients.
If you possess a genuine passion for ICT and aspire to be part of an awesome team making a meaningful impact on the local IT sector through top-tier service and outstanding customer care, seize the opportunity now.
Elevate your career by sending your CV to [email protected].