Vianet is a managed services and cloud solutions provider. We assist organisations in realising their full potential by ensuring that all IT systems and procedures are in place in order to ensure efficient and smooth-running operations.
The company provides comprehensive IT solutions to a multitude of business sectors. Our commitment to high level customer service and reliable support, and dedicated workforce have seen our company grow and our satisfied-clients list expand.
Vianet is currently looking to employ a full-time Support Coordinator.
Coordinating, assigning, and scheduling incoming support requests to the operations team
Keeping clients up-to date with their support requests
Forecasting team productivity and scheduling out all calendars
Product quoting and procurement
Maintaining a product stock system
Maintaining a very high-level of Customer Service Quality
Working with the Accounts Executive to support product invoicing
Helping to improve the support department’s efficiency
The candidates must:
Have a basic background in ICT
have excellent communication and interpersonal skills.
be a logical thinker and have excellent organisational skills.
be able to work in a team.
be fluent in Maltese and English.
work on his / her own initiative with minimal supervision.
have a passion for excellent Customer Service and ICT.
If you have a passion for ICT and would like to make a difference in the local IT sector by offering a great service with great customer service, then apply now by sending your CV to [email protected]